Broker Help Centre




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If you’re having an issue using the Simply Connect Broker App or if you can’t find something you’re looking for, let us know and we’ll get back to you as soon as we can. 

Access documents & guides

We have put all our documents, user guides and FAQs all in one place to make your life easier. 



    • Popular Articles

    • Requests for further information

      If our underwriting team request more information on a proposal, an email with the information required will be sent which will look like the below Click ‘Open in Broker App’ to be re-directed to the further information request OR find in the deal in ...
    • Contract Creation

      USER GUIDE There are three simple steps to creating documents In order to create the relevant documents for an application, please follow the three steps below. Step one: Contact details Contact details are required for any person who is signing any ...
    • Asset Inspection Form

      For additional assistance in completing the form, please download the demo document which shows where each of the fields are to be populated on the document. Please note: The current version document is V2.4. If you have a previous version saved, ...